Shipping Policy


PinkPro Beauty Supply ships within the United States only. We regret we do not ship to P.O. Boxes, APO, FPO or to international addresses at this time. All ORM-D products are shipped in strict accordance with UPS & Fedex regulations and cannot be overnighted. If any part of your order is listed with shipping restrictions, the entire order will need to be shipped as ORM-D. UPS & Fedex will not ship ORM-D products to Alaska or Hawaii and orders meeting this criteria will be cancelled.

If you would like to ship to another address, log in to and enter the address where you will be shipping. At this time, orders cannot be split to ship to more than one address at a time. To ship to multiple addresses, you will need to place a separate order for each delivery address.

All of our products are shipped nationwide with the exception of four brands. Crack Hair, Milk_Shake, No Inhibition and Sunlights Balayage all have contractual agreements with assigned territories. They are broken down as follows:

Crack Hair products ship to all states except Missouri.

Milk_Shake & No Inhibition products ship to Western Kentucky & Western Tennessee.

Sunlights Balayage products ship to Kentucky & Tennessee.


Our goal is for orders placed before 2:00 p.m. CST, to be shipped that same day, excluding weekends and holiday. Orders placed after 2:00 p.m. CST, will be shipped the next business day.


Shipping rates for orders placed on are calculated based on the total weight of your package, the distance the package is traveling and the specified carrier.  Please refer to the shopping cart for shipping rates of each particular order.


Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email with tracking information for your package. Please note that we do not ship on weekends or holidays. You can check your order status in the Account Dashboard, contact Customer Care at 1.888.339.7791, or email us and a Representative will assist you.


  • Free Shipping (UPS Ground) on any $89 online purchase.
  • Free Shipping (UPS Ground) offer is limited to standard ground shipping only. 
  • Merchandise total must reach $89 after all discounts and before taxes and shipping.
  • Large items such as gallon, spray units, fans and tents will incur a handling fee and will not ship for free.
  • Free Shipping (UPS Ground) offer not valid on prior purchases.


Any lost packages must be disputed with PinkPro Beauty no later than 48 hours after delivery date, in order to receive a credit. We follow all procedures according to UPS, as we handle all business with them directly.

If the carrier provides proof of delivery, we will not replace those items or issue credit.