At PinkPro Beauty Supply we value your satisfaction and are committed to providing high-quality products to support your business. To ensure a smooth return process, please review our return policy carefully:
ELIGIBILITY FOR RETURNS:
- Unused Items: Only unused items can be considered for return. Products that show any signs of use or alteration are not eligible for return.
- Non-Damaged Items: We accept returns for items that are in their original condition and packaging. Any products with damage, defects, or alterations will not be eligible for return.
- Non-Discontinued Items:: Discontinued product or product in discontinued packaging will not be eligible for return.
- Non-Holiday Items: Holiday-themed products, including limited-time seasonal offerings, are not eligible for return after the holiday has passed.
- Purchase Within the Last 30 Days: Returns are only accepted for items purchased within the last 30 days. The 30-day period begins from the date of the original purchase.
- Contact Customer Service: If you wish to return an eligible item, please contact our customer service team within 30 days of your purchase. You can reach us at 1.888.339.7791 or email us.
- Provide Proof of Purchase: To initiate a return, you will need to provide proof of purchase, such as the order number or receipt.
- Return Authorization: Our customer service team will review your request and provide you with a Return Authorization (RA) number. Please do not return any items without this RA number, as it helps us process your return efficiently.
- Pack and Ship the Item: Pack the unused, non-damaged item securely in its original packaging, including all accessories and documentation. Clearly label the package with the RA number provided.
- Return Shipping Costs: You will be responsible for the cost of return shipping unless the return is due to an error on our part.
- Inspection and Credit: Once we receive the returned item and confirm that it meets the eligibility criteria, we will process your in-store credit within 5-7 business days.
- Items that do not meet the criteria outlined above will not be eligible for return or credit.
- All sale, clearance and closeout items are final sale and are not eligible for return.
- Promotional, Pre-pack, Intro Kit, and Free items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
- Make-up, Make-up brushes, combs, brushes, clothing, swimsuits, and face masks: All sales are final.
- Custom or personalized items cannot be returned unless they are damaged or defective.
- Shipping and handling fees are non-refundable.
Restocking Fee: All returnable items are subject to a 5% restocking fee if returned within 30 days of shipment. Refer to our return policy for more information about items that are non-returnable. The restocking fee would be deducted from the original amount paid for the item.
If you placed an order and received free shipping, but you returned an item and no longer qualify for the free shipping, you are responsible for paying the original shipping. For example, if you return an $20 item from an order of $89 in total amount (above $89, a qualified order for free shipping), which results in a final amount of $69, your order no longer qualifies for free shipping. A shipping fee of the original order placed will either be deducted from your refund or charged to your credit card. (See below for Return Requests that are subject to Restocking Fee)
Restocking fee will be applied to the following types of return request:
- Buyers change mind, buyer remorse, or price difference.
- Buyers return item(s) due to reason(s) other than defective, damaged during shipping, or incorrect item(s).
- Buyers refuse delivery due to reason(s) other than damage during shipping.
- Buyers return item(s) to the seller, but the returned item(s) is different from what was originally ordered by the buyers
Restocking fee will NOT be applied to the following types of return request:
- Buyers receive item(s) materially different from what they ordered.
- Buyers receive a delivery that has visible damage incurred during shipping or caused by the carrier.
- Buyers receive defective item(s).
RECEIVING YOUR REFUND
Please allow up to 10 days for your return to be processed. Once your returned item(s) are inspected, you will receive an email confirmation information about your return, equal to the amount of the returned item(s), including sales tax (if applicable), minus any shipping charges.
Returned items must meet the above criteria, and we reserve the right to deny or refuse a full refund based on the returned condition.
All electrical and battery-operated items being evaluated for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) must be submitted within sixty (60) days of the invoice date on the packing slip or invoice. Such items will then be evaluated for credit or refurbishment based on the manufacturer’s warranty polices. The credit may not be issued until after the manufacture has evaluated the item. You may be requested to ship the item directly to the manufacturer. Please contact Customer Care at 1.888.339.7791 or email us for more information.
Please note: All claims for warranty on electrical items submitted over sixty (60) days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product.
***CND® LED Lamps are to be registered when purchased by following the directions on the warranty card included with your purchase. CND® will honor the lamp within a 1 year period after purchasing. Please call 1.800.833.NAIL to begin your LED lamp warranty replacement with CND®.
LOST OR STOLEN PACKAGES
Any lost or stolen packages must be disputed with PinkPro Beauty no later than 48 hours after delivery date, in order to be evaluated for credit. No refunds will be issued. We follow all procedures according to UPS and/or FedEx, as we handle all business with them directly.
If you received a broken or damaged item, you must report it to our customer care team with in 48 hours of the delivery date and provide pictures.
Once we receive your email, we will send you a claim receipt and investigate resolving your case as soon as possible. We determine the arrival date based on the tracking information provided by the shipping carrier. Upon our inspection of the item that was damaged during shipment, you will receive a refund.
We appreciate your understanding of our return policy, as it allows us to maintain the quality and integrity of our products. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.